Privacy Policy
We are committed to protecting your personal data and ensuring transparency in how we handle your information within our financial ecosystem.
Introduction
CONTROPAY SOLUTION PRIVATE LIMITED ("CONTROPAY," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website, use our payment gateway services, or interact with our IT software solutions, and tell you about your privacy rights and how the law protects you.
By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
Information We Collect
We collect distinct categories of data to provide our fintech and IT services effectively and securely:
Identity Data
First name, last name, username or similar identifier, marital status, title, date of birth, and gender.
Financial Data
Bank account details, payment card details (processed securely via PCI-DSS standards), and transaction history.
Contact Data
Billing address, delivery address, email address, and telephone numbers.
Technical Data
IP address, login data, browser type and version, time zone setting, operating system, and platform.
How We Use Your Data
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Service Delivery
To register you as a new customer, process your payments, and manage fees and charges.
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Fraud Prevention & Security
To monitor transactions for suspicious activity, verify identity (KYC), and ensure the security of our IT infrastructure.
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Communication
To notify you about changes to our terms or privacy policy, and to provide customer support.
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Platform Improvement
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
Sharing & Disclosure
We may share your personal data with the parties set out below for the purposes set out in Section 3:
Internal Third Parties
Other companies in the CONTROPAY Group acting as joint controllers or processors who provide IT and system administration services and undertake leadership reporting.
External Third Parties
Service providers (e.g., banking partners, card networks, cloud hosting providers like AWS/Azure) acting as processors who provide banking, IT, and system administration services.
Regulatory Bodies
Professional advisers, regulators (such as RBI), and other authorities who require reporting of processing activities in certain circumstances.
Data Security
Enterprise-Grade Protection
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
Your Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
Request Access
Receive a copy of the personal data we hold about you.
Request Correction
Correct any incomplete or inaccurate data we hold about you.
Request Erasure
Ask us to delete or remove personal data where there is no good reason for us continuing to process it.
Withdraw Consent
Withdraw consent at any time where we are relying on consent to process your personal data.
Cookies & Tracking
We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By Email
contact@contropay.onlineBy Mail
CONTROPAY SOLUTION PRIVATE
LIMITED
Tech Park, Sector 45, Gurgaon, India